Your duty to inform us of changes It is important that the personal data we hold about you is accurate and current. We will periodically (at least every 5 years) review the personal data we hold and may contact you or your organisation to verify its accuracy. Please tell us of any changes. If this notice is updated, the updated version will be posted on our website.
Third-party links Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Contact Data includes your employer or business billing address, delivery address, email address and telephone numbers.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of our contract with you and you fail to provide that data when requested, we may not be able to perform the work you require. In this case, we may have to cancel any contract you have with us but we will notify you if this is the case at the time.
We do NOT use your data for automated decision making.
We will NEVER sell your personal data to any third party for marketing purposes.
We do NOT use your data for general or bulk marketing messages.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer or supplier.
Necessary for our legitimate interests to supply/obtain information or quotation for products or services, or to execute a contract with you for the same.
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers/suppliers use/supply the products/services)
(d) Necessary for our legitimate interests in enabling us to respond to repair, maintenance and warranty requirements for products supplied or received.
Our Directors, sales, manufacturing and service departments
Our IT support engineers
Our accountants and any auditors
Other people within your organisation, sub-contractors, or other similar organisations required to enable the execution of a contract.
Any professional body or regulatory to whom we are accountable. For example HMRC, the Police, the Information Commissioners Office.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your personal data may be held for up to 25 years (due to the design life of many of our products), or until such time that we are informed, or otherwise establish (e.g. through our periodic reviews of the personal data we hold), that you are no longer an employee or otherwise connected to a customer or supplier. The one exception to this is where we reasonably establish retaining your personal data could be of benefit to future maintenance or customer support operations. In addition we will not retain any personal data relating to organisations no longer used by Fibreactive, where we do not need to retain their details for future maintenance or customer support operations. Archive paper contract records may still include your personal data, once all electronic records have been deleted, however these will be stored securely and destroyed after 25 years.
Please contact our Data Privacy Manager rights if you want to exercise any of the following rights
Request accessto your personal data (commonly known as a "data subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data. Note, we may not always be able to comply with your request of erasure for specific legal reasons. We will tell you if that is the case.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) if you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processingof your personal data. You can ask us to suspend processing of your personal data (a) if you want us to check the data's accuracy; (b) where our use of the data is no longer lawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any timewhere we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
No fee usually required
There is no charge to exercise any of the rights. If your request is unfounded, repetitive or excessive we may charge or refuse to comply with your request.
What we may need from you
We may need specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.